Need Support? Find your Answers Here.

Our Zendesk platform is currently configured in a restricted mode. In this setup, the help center is visible to everyone but only verified users (approved for ads api) can receive full support. To submit a support request successfully, please sign-up at amazon-ads-api.zendesk.com or email us at [e-mail]. However, if you have not applied for API access, please visit this document to submit the API access request.

Additionally, under this setup, individuals from the same organization, verified through their email domain, will not have access to ticket details or related advertising business information unless they are explicitly included (CC'd) in the ticket.

To ensure smooth communication, we kindly ask you to add [e-mail], [e-mail], and [e-mail] to your email's safe sender list. This step helps prevent our messages from being mistakenly marked as spam, ensuring that we can provide you with timely and effective support through Zendesk.

We appreciate your cooperation and understanding as we implement these changes. Should you have any questions or require further assistance, please do not hesitate to contact us at our support email address.

Thank you for your continued partnership.

Kindly,

The Amazon Advertising API Team